SHIPPING & RETURNS
Shipping
If you need a fast delivery , we offer you a upgrade with DHL COURIER , please contact us and we send you the link.
In case you want to order multiple items please contact me and I can offer you a reduced price for the shipping !
RETURNS
≫ Due to the amount of love, care and time put into making each of our products, we cannot exchange or return if you have simply changed your mind, so please choose your purchase carefully.
We are unable to accept returns and exchanges on sale items, special orders or any item sold at a reduced or discounted price.
If you are from inside Europe ,
Contact Customer Service Email: info@aurobelle.com to request a return, please provide us with your name, email and order number.
We offer exchanges and credit notes as we want you to be happy with your purchases. Our credit notes are also valid for 12 months and can be redeemed online or through our Aurobelle Ibiza stores.
If you are unsure about fit or size or if you have any other questions, please contact us, use the blue chat button or use our Contact me form, I will answer you as soon as possible , to help making your purchase. We will always be happy to assist you and find the best possible solution for you .
Requests for exchange or return must be made within 14 days of receiving your order via email to info@aurobelle.com
RETURNS FROM OUTSIDE EUROPE
we can not accept returns from outside EUROPE.. DUE TO DIFFICULT CUSTOM PROCEDURES .
RETURNS FROM THE UK MADE VIA ROYAL MAIL SERVICE WILL NOT BE ACCEPTED DUE THE EXTREMELY LONG AND EXPENSIVE CUSTOM DUTIES PROCEDURES.
RETURNS FROM THE USA MADE VIA USPS POSTAL SERVICE WILL NOTE BE ACCEPTED DUE TO THE EXTREMELY LONG AND EXPENSIVE CUSTOM DUTIES PROCEDURES
but please contact us and we try to find a solution if possible.
Returns will only be accepted if items are returned unworn, with the original sale tags attached and in the condition that they were received.
Please note that we are unable to offer returns or exchanges on sale items, unless an item is faulty.
We ask that returned items be shipped via express or registered mail to our spanish mailing address as below. Please keep the tracking number .Alternatively you can exchange your online order at one of our boutiques in IBIZA.
As soon we have physically received the item back, and it was inspected , we will automatically refund your money back .
RETURNS SHIPPING & IMPORT DUTIES COSTS WILL HAVE TO BE PAID ON YOUR BEHAVE
AUROBELLE SHOP
CALLE VENDA DE PARADA 6
07814 SANTA GERTRUDIS
ISLAS BALEARES
SPAIN
e mail: info@aurobelle.com